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#Customers_Satisfaction

Xpress Station

The Fast and Easy Way to Collect Customer Feedback.
In today's fast-paced business environment, staying connected with customers and understanding their needs is crucial for success. That's where Xpress Station comes in – a modern, innovative platform designed to gather customer feedback quickly and easily. With Xpress Station, you can replace traditional comment cards and suggestion boxes with an intuitive, user-friendly platform that can be utilized on a floor stand or via a QR Code.
Customers can provide feedback in just a few clicks, and the entire process takes between 30 seconds to one minute. By embracing Xpress Station, businesses can stay ahead of the curve and demonstrate their commitment to customer satisfaction.

Xpress Station Website
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Xpress Station - Fast Feedback Collection
Fast Feedback Collection

At the heart of Xpress Station is a commitment to customer satisfaction. By gathering feedback quickly and easily, businesses can make data-driven decisions to improve their products and services, increase revenue, and retain customer loyalty.

Xpress Station - Customer Satisfaction Focus
Customer Satisfaction Focus

Xpress Station is designed to handle complaints effectively, adhering to the ISO 10002 standard for customer satisfaction complaints handling in organizations. This ensures that customer concerns are addressed in a timely and professional manner, helping businesses maintain high levels of customer satisfaction and fostering a positive reputation in the marketplace.

Xpress Station - Complaints Handling Standard
Complaints Handling Standard

By collecting customer suggestions and following up on them through a dedicated committee, businesses can identify areas for improvement and make changes that resonate with their customer base. This leads to increased customer satisfaction and loyalty, which in turn can drive revenue growth.

Xpress Station - Act on Suggestions
Act on Suggestions

With Xpress Station, you can track customer satisfaction using intuitive reporting and dashboard features. The platform generates graphs and charts based on the answers to the short survey, allowing you to quickly identify trends and areas for improvement. With this data, you can make informed decisions to enhance customer experience and increase loyalty.

Xpress Station - Manager Mobile App
Manager Mobile App

As a manager, you can access all comments from all Xpress Stations on your mobile phone using the Xpress Station mobile app. This app allows you to tag comments into Complaints and Suggestions, and follow up on them as needed. With the Xpress Station mobile app, you can stay on top of customer feedback and make informed decisions to improve your business.

# pricing & plans
We Offer Our Customers The Best Prices
Starter Package

QR 100 Monthly Subscription

Suitable for individual establishments with one location

  • Unlimited number of surveys
  • Unlimited questions per survey
  • One Brand
  • One Location
  • 1,000 responses per month
  • Arabic / English Languages
  • Manager Mobile App
  • Survey results analysis and charts
  • Guests' comments to Excel
  • Survey responses to Excel
  • Complaints Management
  • Suggestions Management
  • Compliments Management
Subscribe Now
Premium Package

QR 1,000 Yearly Subscription

Suitable for establishments with multi-branches

  • Unlimited number of surveys
  • Unlimited questions per survey
  • One Brand
  • Up to 5 Locations
  • 15,000 responses per year
  • Arabic / English Languages
  • Manager Mobile App
  • Survey results analysis and charts
  • Guests' comments to Excel
  • Survey responses to Excel
  • Complaints Management
  • Suggestions Management
  • Compliments Management
Subscribe Now
Enterprise Package

QR ?,??? Yearly Subscription

Tailored for multi-branch establishments and larger enterprises

  • Unlimited number of surveys
  • Unlimited questions per survey
  • Multi-Brand
  • Multi-Location
  • 40,000 responses per year
  • Up to five Languages
  • Manager Mobile App
  • Survey results analysis and charts
  • Guests' comments to Excel
  • Survey responses to Excel
  • Complaints Management
  • Suggestions Management
  • Compliments Management
Subscribe Now